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FAQ

REGISTRATION

What is Playdude?

One of India’s upcoming Fantasy Sports platforms, Playdude allows users to play Fantasy Cricket, Football, Kabaddi, Hockey and many more sports.

What is Fantasy Gaming?

Fantasy gaming is a type of online game where participants create virtual teams of real players of a sport. These teams compete based on the statistical performance of those players in actual matches.

How do I sign up?


Can’t get easier than this! Once you choose your sport, fill up a short form.


How many accounts can I create with one Number on
Playdude?

Rules are rules! Only one account can be associated with one Number on Playdude. Creating multiple accounts through a single user is banned and violates our Fair Play Policy (Fair Play Policy link)


Can I update / edit my information?


OF COURSE! Simply log into Playdude and click on ‘ Edit Profile ’ button where you can update/edit your name and contact info. BUT REMEMBER, the team name chosen by you and the email ID registered once cannot be changed.

No confirmation received after Signing Up?


Well there are two possibilities –
a) It could have been marked as ‘ Spam ’ by your mailbox. Please check your spam mail and mark the email from Playdude as ‘Not Spam’.
b) You might have misstyped your email address during registration. For any assistance, please reach out to us via our Contact Us (Link) page.

PLAYING

How do I play on Playdude?

Follow these steps to play on Playdude!
1 - Register/Log into Playdude and choose your preferred sport (Cricket/Football). You can always change to another sport after your Log In.
2 - Click on the ‘ Create Team ’  button on the upcoming match you want to join and play. Contests open 48 to 96 hours before the live match.
3 - Create your Team of 11 players within an assigned budget using various combinations to fit in your best 11 players.
4 - Choose your Captain and Vice-Captain from the 11 players you have selected.
 5 - Join free or cash contests. Cash contests let you win cash but may require an entry fee, which can be paid through multiple payment options like Credit Cards, Debit Cards, Net banking, PayTM and PayU Money.
6 – Create a contest and challenge your friends (cash or free rooms)
7 – The moment the live match starts, the team you have selected starts earning points based on actual performances of the players in your selected team. Scores are updated in frequent intervals during the live match.
8 – Final rankings against earned points are listed once the match has ended.
9 – According to different contests and rooms you have participated in, you will have different pay outs.

When does a contest start on Playdude?


A contest (cricket or football) on Playdude starts as soon as the deadline for the match ends. The deadline to final make changes to your team is set 1 hour before the start of the match. The contest becomes live 48 to 96 hours before the actual match.

What if one of my chosen players does not play in the match?


Select carefully! Any player chosen by you who does not feature in the match unfortunately does not get any points.

How many players do I need to create a team?


Cricket
You need to choose 11 players to create a team with 3-5 bowlers, 3-5 batsmen, 1-3 All-Rounders and 1 Wicket-Keeper.

Football
You need to choose 11 players to create a team with a minimum of 3-5 Midfielders, 3-5 Defenders, 1-3 Strikers and 1 Goalkeeper.


How many players can be chosen from one team?

A maximum of 7 players from one team can be chosen with the other players coming from the other team (for cricket and football) and a maximum of 3 in case of Badminton, Boxing & Tennis.

I have exhausted my credits before completing my team. How do I complete it?


Well that’s the test! You need to complete your squad within the virtual credit limit assigned to you!

How does a ‘ Captain ’ help my team?


A Captain can be a game changer for your team! A Captain earns 2 times the points and a Vice Captain earns 1.5 times the points the player scores in Cricket & Football. A Captain earns 1.5 times the points in case of Badminton, Boxing & Tennis.

Can
I make changes after I create a team?


Make unlimited changes to your team any time before the deadline has passed.

Can I make changes to my team after the deadline has passed?


You snooze you lose! You can only create and edit your team before the deadline, which is set at 1 hour prior to the start of the match.

When are the squads for matches updated on Playdude?


The squads for matches featured on Playdude keep getting updated till the deadline for that match as per the alerts received from our data providers. Keep checking for such updates till the deadline for the respective matches.

How can I see my team's rank?


Click on the ‘LIVE’ section under the ‘Contest’ tab where you can see all the rooms you are playing in and in the same section you can see your rank. These are updated frequently while the match is on-going. Once the match is completed, you can find your contest and rank under the ‘Completed’ Contest Section.

How can I change my team’s name?


Like mentioned earlier, please choose your team name after a lot of thought as it’s permanent. Once chosen, you can’t change the name of your team.

How do I create multiple teams for the same contest?

When you are about to join another room of a contest you have already joined, you get an option of making another team when you are about to pay the entry fee. You can create and join multiple rooms with same or different teams depending on the room rules.

Can I choose which of my teams will compete in a room after joining (Team 1 or Team 2)?


Of course! You can choose your team in a room (Choose Team 1 or Team 2 to compete), BUT ONLY TILL THE DEADLINE!

POINTS AND SCORING


How do I score points?


Your points are dependent on the basis of your team’s performance in the live match. So pick your best team combination to have a chance at winning! Check out the ‘Fantasy Points System’ (LINK) section on the ‘How to play’ (LINK) page to know more.


When do the points get updated?


Points are usually updated within minutes of the live event happening. The final points which includes your team’s total are calculated once the match has finished. The winners and the winnings are declared and distributed after our team has verified the points.

I have created my team before the deadline but I can’t see any points!


Points are awarded/updated only after the live match has begun.

Which website do you refer to update the points?


We get live score updates from the reputed sports data provider and points are calculated accordingly.

Also Note –
The position of the player will be as given by the Data Provider or pre-decided in the roster while you are creating Teams. Points will be calculated per the position defined in the contest roster.
 For example – If a player is termed as a batsman, bowler, all-rounder or wicket keeper (cricket) and forward, mid fielder, defender or goalkeeper (football), that player will be allocated the same position in Playdude.

Any points offered to the Man of the Match?


Good Question! But NO POINTS are offered to the Man of the Match!
However in case of the Premier Badminton League, you get double the points if your chosen player plays a Trump Match per the rules defined by the League.

What if there is a tie ?


When there is a tie between 2 or more users, the prize money is equally divided between the users.

Do you consider points for a Super Over in a T 20 match?

We do not consider the Super Over on Playdude. The runs/wickets scored by the players are not considered in the records.

Do you consider points for a Penalty Shootout?


We do not consider a Penalty Shootout on Playdude. The points scored by the players are not considered in the records.

Ways to cross check my team’s points?


Why Not! Cross check your points by clicking on the ‘My Contests’ page and under that the completed tab matches tab. We believe in Fair Play! Rooms

What are the different types of rooms I can join?


We at Playdude offer a wide range of options for you to play – both free and cash! From a minimum 2-member contest, the competitors in the contest can keep growing! We recommend you play the free contests to first be sure about your skills and then join the cash contests to reap rewards of your hard work.

What are public & private rooms?


Playdude helps you personalize your options where you can join ‘Public Rooms’ which are open to all or create a ‘Private Room’ to challenge your friends for the same contest privately by sending them a Unique Joining Code. Only those who have the joining code can enter your Private Room.

How do I join a Room?


To join a room, click on the ‘Lobby’ button and select a contest you want to participate in! Once entering the contest, there will be multiple room options to select from!

What is a cash and a free room?


A Cash room
is where you participate by paying an entry fee and compete with other users to win real money! The prize money will be awarded to the user/ users who has/have the highest points in the contest! The distribution of winning(s) is pre-defined for every room and is listed in the rules/information section of every room.
In a Free Room, you compete with other users for your own skill test and bragging rights! Unlike cash rooms, there is no entry for free rooms. You get to hone your skill and once confident about your instincts, you can join cash rooms and win real cash.

How do I know if a room has a single winner or more than one winner?


A room with more than one winner or multiple winners will have the number of winners specified under the ‘Winnings’ tab. The distribution of prize money to winners is pre-defined for every room and is listed in the rules/information section of every room.

How many winners are there for rooms with multiple winners?


The winners will vary from room to room. The information on number of winners in a particular room is shown by clicking on the ‘Multiple Winners’ tab and will be available as soon the contest is made live.

What happens if a match is abandoned?


If the match is abandoned, the corresponding fantasy contest will be cancelled and the entry fees will be fully refunded. This also includes scenarios where the real match is abandoned without a single ball being bowled, as well as where the match is abandoned after it has started. NOTE - If the real match has a result (i.e., ends in a win to either team or a tie but not a "no result") even if not played out fully, we will announce the results of the fantasy contest as per the fantasy scorecard points accumulated.

What happens if a match ends in a tie?


A tied match is considered as a completed contest. We will announce the results of the fantasy contest as per the fantasy scorecard points accumulated. Just a reminder, bowl-outs and Super Overs in T-20s will not be considered as part of the fantasy scorecard.

What happens if a TEST MATCH is declared as drawn?


If the test match is declared drawn with either team (and not necessarily both) completing a single inning, the corresponding fantasy contest will be considered to have completed and the entry fees will not be refunded. The points will be awarded as per the fantasy scorecard points accumulated.

What if the room doesn’t fill up with the required number of participants?


In case of a cash/free room, the room will be cancelled and the entry fee will be fully refunded to your account after the contest has deadline has passed (1 hour before the match). The rooms marked ‘Guaranteed Rooms’ require a minimum of 2 participants only.

My rank keeps going up and down during a match! Why?


Your chosen players’ performance during a live match dictates the points you or your opponents score during that period resulting in the rise or fall of your rank in a room.

Can I view my opponent’s teams?


Yes you can! The teams of your opponents are kept private up till the deadline. You can view their teams after the deadline has passed in compliance with our Fair Play policy (Hyperlink).

How do you decide the winner of a contest?


The team that scores the highest points at the end of the match will be announced as the winner of that contest.

Why do you charge me a fee to enter a contest?


While we provide you with a platform to access rooms and play our contests, we also need to keep improving our services to you and make your experience even more enjoyable! However, the entry fee will be credited back to your Playdyude account in case of cancelled matches due to abandoned matches. (Please check the FAQ for ‘What happens if an ODI/T20 match is abandoned?’)

CASH PRIZES


How will I be informed if I win a Cash prize?


Rankings and points will regularly be updated and displayed during and at the end of every match. If you win any cash contest, the winnings will be credited automatically to your registered Playdude wallet within 24 hours from the end of the contest. All cash prizes are subject to TDS, if the individual cash prize exceeds Rs 10,000, as per Govt. regulations.

When will the winnings be distributed?


If you win any cash contest, the winnings will be credited automatically to your registered Playdude wallet within twenty four hours from the end of the contest. After personally verifying the fantasy scorecard with our live cricket feed, the points and scores are updated after every match. This might take some time but better late than never! Only after we are sure that all points and scores are accurate, the final points are updated and winners are declared.

Does the amount in my Winnings Account have any expiry date?


No, there is no expiry for you winnings on PlayDude. However, we do have a timeline for Bonus Cash to be deducted from your Playdude Wallet (If user is inactive for 90 days) In case no bank account is provided or you have failed to complete the verification for the Playdude account, the amount would stand forfeited by Playdude. Hence it’s important that you get your Playdude account verified as soon as possible. Please check our Terms & Conditions for detailed information on this aspect.

ACCOUNT BALANCE


How do I check my Playdude Account Balance?


You can always see your Playdude account balance/ account passbook in your wallet section with a detailed break-up of your inward/ outward transactions.

How can I add money?


No rocket science! Click on ‘Add Fund’ in your wallet section and you will be guided through the entire payment process. If you have any payment related queries, please feel free to reach us from the Contact Us page. As of now, you can add money to your Playdude prepaid wallet by paying through INR Account Debit Cards, Credit Cards, Net banking, PayTM and PayU Money.

Is it safe to pay through your website?


Absolutely! To ensure that all payments are safe and secure, we use reputed and verified third party payment gateways that have multiple security checks and comply with every single law on online transactions.

How do I get notification for my transaction?


For all transactions that go through, you can check them in the Transaction history of your PlayDude's wallet and it usually shows immediately.

What if my account balance is incorrect?


Well…Now that’s unusual. For any account related queries, feel free to reach us from the Contact Us (LINK) page.

What if the payment is deducted from my account and not updated in the
Playdude account?

We assure you transparency! A common reason for this is a delay in communication from the bank’s end, or if there’s an interruption when the transaction is being processed. If such a situation arises, our admin adds the money to your PlayDude wallet manually. Reach out to us from our Contact Us (LINK) with a screenshot of the transaction error so that we can guide you further.

Can I withdraw money from my ‘Unutilized’ Account (Deposits)?


The amount deposited in your ‘Unutilized’ Account can only be used to join contests on Playdude. This cannot be withdrawn to your bank account for any reason whatsoever.

What is Cash Bonus and how can I get it?


The Cash Bonus is a special feature on
Playdude. You can earn a cash bonus as joining bonus or by inviting your friends to Playdude. Check out our ‘Refer a Friend’ page for further details on how you can earn a cash bonus. Remember, you can use your cash bonus to join any public cash contests but you won’t be able to join any private contests with the same.

Can I withdraw my Cash Bonus?


The amount earned in your ‘Cash Bonus’ can only be used to join public rooms (with minimum 10 users) on Playdude. This cannot be withdrawn to your bank account for any reason whatsoever.


VERIFICATION


How important is verification to join Contests on
Playdude?

You can join Contests even without verifying your account but when you win Cash Contests, your winnings will be deposited in your
Playdude account. Verification is compulsory before you can make withdrawals from your Playdude account to your bank account.

How do I get my
Playdude account verified?

 Here is a step-by-step guide on How to verify your details.

How to verify e-mail address?

Step 1 – Click on the More Button on the Bottom Right Corner
Step 2 – Go To My Profile
Step 3 – Click on Edit Profile on the Top Right Corner
Step 4 – Enter your Email Address and click on Send OTP
Step 5 – 
Enter the OTP that you have received on your email and click on Verify. 


How to verify phone number?


Step 1 - Click on the More Button on the Bottom Right Corner
Step 2 - Go To My Profile
Step 3 - Click on Edit Profile on the Top Right Corner
Step 4 - Enter your mobile number and click on "Send OTP"
Step 5 - Enter the OTP that you have received on your phone and click on Verify.


How to upload PAN Card?


Step 1 – Click on the More Button on the Bottom Right Corner
Step 2 – Go To My Profile
Step 3 – Click on Edit Profile on the Top Right Corner
Step 4 – Enter your PAN number
Step 5 – Upload an Image of your PAN Card

Why do I need a PAN Card verification on Playdude?

Playdude is one of the few Fantasy Sports Platforms in India where you can win real cash legally! Your withdrawals on Playdude involve transfer of money from your Playdude account to your bank account, and hence PAN Card becomes a mandatory requirement as a proof of identity.

Why did my verification fail?


Some of the most common reasons for your verification to fail are mentioned below -

1 - PAN Card (mandatory) is not uploaded as id proof for verification


* Your withdrawals on Playdude involve transfer of money. Therefore, PAN Card is mandatory to get your Playdude account verified. We request you to upload a clear image of your PAN Card.

2 - PAN number on the card does not match with the PAN number entered during verification request


* We recommend you to cross check the PAN number that you have typed to avoid errors

3 - Date of Birth on the PAN Card does not match with the Date of Birth on your Playdude account


* Please make sure that you enter the exact Date of Birth on the verification request, as it appears on the PAN Card

4 - Name on the PAN Card does not match with the name on the bank account


* You can withdraw money from your Playdude account only to your own bank account. Hence, the name on the PAN Card and bank account need to match.

5 - IFSC code provided in the bank details is incorrect/belongs to a different bank branch than the one mentioned for verification purposes.


* If you provide the wrong IFSC code, your money could be transferred to someone else's account. So, make sure you enter the correct code. You can find the IFSC code in your cheque book, passbook or bank statements. If you're not sure, please contact your bank to get the correct code.

6 - The documents uploaded by you are not clear/visible


*Clear documents won’t harm anybody! Please help us by uploading clear documents so that we can verify your details quickly.

7 - Bank account number entered in verification request does not match with account number appearing on the uploaded proof.


* We don’t want your earned money going to someone else’s account! So please ensure that you enter the exact bank account number in the verification request, as it appears on the bank account proof.

WITHDRAWALS


How do I withdraw money from my
Playdude Account?

You can only withdraw your Playdude once your account is verified (this is one time process)

Once your account is verified, you can withdraw the desired amount (min. Rs.50 and max. Rs.2,00,000 at a time) and it will be deposited into your bank account within 24 hours.


What bank account details do I need to provide for withdrawal/verification?


We need to know that the money is going to the right person! So, we need you to provide the following bank account details: Name of the bank, Name of the branch, Name of account holder, account no. and IFSC code.


LEGALITY


Is the paid version of Fantasy Cricket legal in India?


Yes, please review the Legality section on our website for more details.

Am I allowed to play if I’m under the age of 18?


No, Playdude is strictly for users who are at least 18 years of age.

Do I have to pay taxes when I withdraw money to my bank account?


Taxes are deducted at source wherever applicable and paid out by us, as per the Income Tax Act 1961. Winners will be provided TDS certificates in respect of such tax deductions, if applicable. However, you shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the Cash Prizes money won. If you have any queries regarding taxation, we strongly suggest that you consult with a tax expert. For more information please check our Terms and Conditions.

What are the taxes applicable if I win more than Rs.10,000?


As per the Income Tax Act 1961, if your individual winnings for a single Contest are more than Rs.10,000, tax of 30.9% will be deducted. The remaining amount (69.10%) will be credited to your winnings balance. For e.g. If you win Rs.1,00,000, tax of Rs.30,900 will be deducted and your actual winnings are Rs.69,100.

FAIR PLAY VIOLATIONS


What is not allowed on
Playdude?

We are very strict about certain rules and don’t mind taking extreme steps if rules are not followed. Here are some of them.
  • Creation of multiple accounts by one user
  • Creation of multiple accounts by misusing a referral code to get cash bonus
  • Submission of fake documents or uploading someone else's documents

Member Personnel and their immediate relatives (including their parents, siblings, spouses and children) will not participate in any pay-to-play fantasy sports contest,with other users, offered by the Member.


PAYMENTS


How safe is it to enter my card details on
Playdude?

We are very careful with your details and we do not store your credit/debit card details with us, including your CVV number. We only work with trusted third party payment gateways with 3D secure authentication to guarantee safety & security of all your financial transactions.